Lemlist earned its 4.5–4.6/5 on G2 (1,638 reviews) by doing something genuinely different: it made visual personalization, dynamic images, video thumbnails, personalized landing pages, accessible without engineering resources. For quality-over-quantity B2B outreach, it remains one of the best tools available.
But the friction points are real. The most significant is LinkedIn automation. Lemlist's LinkedIn steps run through a Chrome extension, which means your laptop must be open, logged in, and running for LinkedIn actions to execute. This is categorically different from server-side automation, it's less reliable, more detectable by LinkedIn, and breaks the moment someone closes their laptop. Teams running LinkedIn at scale are exposed.
The second issue is cost at scale. Multichannel Expert at $109/user/mo is expensive for larger teams, and the per-user pricing model means costs grow linearly with headcount. Agencies managing multiple client campaigns find the economics challenging. Finally, the learning curve is steeper than Instantly, new users often spend a week in setup before sending their first sequence.