Lusha's 4.3/5 on G2 from 1,600+ reviews reflects a tool that does its job reliably for a specific user: a US-focused SMB SDR who sources leads from LinkedIn and needs quick email and phone reveals without an enterprise contract. Transparent pricing, a great LinkedIn extension, and easy setup are genuine differentiators.
But the complaints are consistent. Credit depletion is faster than users expect, phone reveals cost 5–10 credits each versus 1 credit for email. Teams building phone-heavy outreach burn through their monthly allocation in days rather than weeks. Data freshness has declined in recent reviews compared to earlier Lusha cohorts. And critically: the Italian data protection authority (Garante) launched an investigation into Lusha's data processing of Italian residents in April 2025. For any team with EU-based prospects, this is an active compliance risk that warrants legal review before continuing or starting Lusha usage.