Salesloft earns a ~4.5/5 on G2 from 4,200+ reviews and has genuinely strong rep-facing UX, easier to adopt than Outreach, with the Rhythm AI workflow that surfaces next-best-actions effectively. For mid-market and enterprise teams, it has been a strong choice.
But three issues are creating re-evaluation. First: the Clari merger (December 2025). Mergers create roadmap uncertainty, when two enterprise platforms combine, feature development slows, pricing can change, and customers become guinea pigs for integration work. Teams planning a 3-year SEP commitment reasonably want clarity that doesn't exist yet. Second: the dialer. Salesloft's phone dialer has persistent bug complaints across G2 reviews, this is a consistent pattern, not isolated incidents. For phone-heavy SDR teams, this is a material issue. Third: a security incident in August 2025 is worth flagging for enterprise InfoSec reviews.